Privacy statement
Climate Hope Pty Ltd trading as 369 Property (ABN 52624946238; QLD Real Estate Agent Licence 4806538) understands that privacy is important to you.
369 Property is also subject to the requirements of the National Privacy Principles which govern how private sector organisations handle personal information and are contained in the Privacy Act 1988 (Commonwealth) (the Privacy Act).
Our Privacy Policy outlines how 369 Property collects, stores, uses, protects, and manages personal information provided by clients required to assist them in purchasing properties.
369 Property will not disclose any personal information, unless:
• It is to be used to assist in the search and negotiation of a property that fits your requirements; or
• It is to be used to market the Agency with your consent; or
• Such information as required by law to be disclosed.
You may access the agency’s file relating to your brief at any time which shall be done by contacting our agency principal. You also have the right to correct any information that may be inaccurate, incomplete, or out-of-date.
What is Personal Information?
When used in this Privacy Policy, the term “Personal Information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information.
What type of Personal Information does 369 Property collect and hold about me?
369 Property may collect any of the following information about you if you are a current or prospective vendor or purchaser of real estate or if you visit our website or make an enquiry with us via another method:
• Contact details (including, name, address, telephone number and email address);
• Credit card and payment details;
• Financial information, including assets, liabilities, income, outgoings, spending patterns and credit reference reports;
• Desired property ownership details; and
• Details of properties sold or acquired by you.
How does 369 Property collect Personal Information about me?
369 Property collects your Personal Information directly from you unless it is unreasonable or impracticable to do so. We may collect Personal Information from you in various ways, including when you write to or email us, when you access and use our website, and during conversations between you and our representatives.
369 Property may collect information about you from the following third party sources:
• Various databases in the public domain including but not limited to White Pages, Australia Post DPID database, QLD Land Registry Services, or other property databases; and
• Referrals and recommendations from existing clients of 369 Property.
What happens if 369 Property can not collect your Personal Information?
If you do not provide 369 Property with the Personal Information described above, some or all of the following may happen:
• We may not be able to provide our services to you, either to the same standard or at all;
• We may not be able to provide you with information about services that you may want, including information about new properties that are available for purchase; or
• We may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.
What happens if 369 Property can not collect your Personal Information?
If you do not provide 369 Property with the Personal Information described above, some or all of the following may happen:
• We may not be able to provide our services to you, either to the same standard or at all;
• We may not be able to provide you with information about services that you may want, including information about new properties that are available for purchase; or
• We may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.
How does 369 Property use the Personal Information held about me?
Any Personal Information about you that 369 Property collects and records will only be used or disclosed by 369 Property for the purpose of:
• Complying with obligations under real estate regulations and laws applicable for all states in Australia;
• Helping 369 Property efficiently and effectively deliver and improve on products and services;
• Any other purpose you would reasonably expect 369 Property to use or disclose that Personal Information for that other purpose, and that other purpose is related to the purpose for which the information is collected;
• Providing you with access to protected areas of our website and to assess the performance of our website and to improve the operation of our website;
• Growing our business and conducting our business processing functions including sharing Personal Information within the Climate Hope Pty Ltd and its personnel;
• For 369 Property’s marketing purposes;
• For 369 Property’s administrative, planning, product or service development, quality control, and research purposes; and
• Complying with any legal, contractual, or statutory obligations.
369 Property may also use or disclose the information it collects for any other purpose specified to you at the time of collection. If 369 Property wishes to use or disclose any of your Personal Information in any other ways than described above, 369 Property will not do so unless it:
• Has your express consent to do so;
• Has reasonable grounds to believe that the use or disclosure is necessary to prevent a threat to life or health; or
• Has reasonable grounds to believe that the use or disclosure is required by law or to enforce the law.
What about direct marketing?
369 Property may send you direct marketing communications and information about its services that it considers may be of interest to you. These may include:
• Offering to provide you with products or services provided by 369 Property and third party business partners; or
• Sending you news and other information about 369 Property’s activities and general promotional material which 369 Property believes may be of interest to you.
These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Commonwealth). When 369 Property does this, it will provide you with an express opportunity to decline receiving any further communication from 369 Property of this type via an opt-out mechanism. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may at any time request not to receive direct marketing from 369 Property by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and 369 Property will then ensure that your name is removed from the corresponding mailing list.
The 369 Property website
369 Property’s privacy policy also applies to our website at www.369property.com.au. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of services you view so that, if you consent, we can send you news about those services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services and create a better online experience for you. Our cookies do not collect Personal Information, although they do identify your browser. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, monitor the amount of time you spend on our website, paths navigated on our website, track users’ movements, and gather broad demographic information.
As our website is linked to the Internet, and the Internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any Personal Information or other information, which you transmit to us online, is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Our linking to those websites does not mean that we endorse or recommend them. Third party websites are responsible for informing you about their own privacy practices. You may interact with social media platforms via social media widgets and tools linking to our social media accounts (e.g. our Facebook, Instagram, or LinkedIn account) that may be installed on our website. These widgets and tools may collect your IP address and other personal information. Your interactions with such widgets and tools, and any single sign-on services are governed by the privacy policies of the relevant social media operators and single sign-on service providers – please read them so that you are aware of how they process your personal information.
Can I be anonymous when I deal with 369 Property?
To some extent you can preserve your anonymity when you deal with 369 Property. You can browse our website without providing any Personal Information, you can access our real-estate advertising in various publications and you can generally attend auctions without providing personal details if you do not intend to bid. However, when you enter into transactions with 369 Property (or any other entity owned/run by Climate Hope Pty Ltd) or any client that 369 Property is representing, that involve the sale or purchase of real estate property, 369 Property may need to identify you in order to provide our services.
What happens if I want to access or correct the Personal Information held about me?
You may request access to your Personal Information held by 369 Property at any time by contacting us. 369 Property will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days.
369 Property may charge you a reasonable fee to cover its administrative and other reasonable costs in providing the information to you. 369 Property will not charge for simply making the request and will not charge for making any corrections to your Personal Information.
There may be instances where 369 Property cannot grant you access to the Personal Information about you that 369 Property holds. For example, 369 Property may not be able to provide access to information in the following situations:
• Where in 369 Property’s opinion providing your access may create a serious threat to the life or health of any individual or may be an unreasonable intrusion into the privacy of another individual;
• Where your request for access is, in 369 Property’s opinion, frivolous or vexatious; or
• Where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of law, or denying access is specifically authorised by law.
If for any reason 369 Property does not allow you to access your Personal Information, 369 Property will provide you with reasons in writing for its decision.
369 Property relies on you to ensure that all Personal Information collected and held by 369 Property about you is accurate, up to date, complete, relevant, and not misleading. If you believe that Personal Information that 369 Property holds about you is incorrect, incomplete, inaccurate, or misleading, then you may request 369 Property update, modify or correct such Personal Information by contacting 369 Property Privacy Officer using the details set out below. 369 Property will consider if the information requires amendment. If 369 Property does not agree that there are grounds for amendment, then 369 Property will add a note to the Personal Information stating that you disagree with it.
Who does 369 Property disclose my Personal Information to?
369 Property may disclose your Personal Information:
• To other owners and/or representatives of properties;
• To personnel of 369 Property and Climate Hope Pty Ltd for the purposes of operating our business, fulfilling requests by you, and to otherwise provide services to you;
• To potential acquirers, joint venture partners, business partners, and other similar third parties where members of 369 Property and/or Climate Hope Pty Ltd undergo a potential or actual merger, corporate restructure or acquisition;
• Where it is brought to our attention that specific Personal Information needs to be disclosed to protect the safety or vital interests of any person;
• If 369 Property is contacted by any person who represents to us that they are our customer. For security purposes, we will discuss the Personal Information that we hold about them with them but only if they verify their identity;
• If you are a tenant of any property that 369 Property is managing, to Equifax’s National Tenancy Database or other tenancy databases;
• Governmental authorities, bodies and regulators for the enforcement of a law imposing a pecuniary penalty or to avoid prejudice to the maintenance of the law by any public sector agency;
• To 369 Property's accountants, lawyers, and other advisors where 369 Property engages them to assist us with any matter;
• To any court or tribunal for the conduct of proceedings (being proceedings that have been commenced or are reasonably in contemplation);
• To suppliers and other third parties with whom 369 Property has commercial relationships, for business, marketing, and related purposes;
• To any third party such as financial institutions for any authorised purpose with your express consent; and
• To any persons, entities or bodies where required by law.
There are some instances when 369 Property and other members of Climate Hope Pty Ltd need to provide your Personal Information to third parties. The 369 Property or Climate Hope Pty Ltd may be bound by law to provide your details to government-related bodies, including but not limited to the Titles Queensland or the QLD Office of Fair Trading.
369 Property does not sell your personal details to other organisations. We may however use the information about you to assist us with internal statistical, marketing and research purposes.
369 Property will not disclose your Personal Information to entities located outside of Australia.
How does 369 Property keep my Personal Information secure?
369 Property will take reasonable steps to ensure personal information it collects, uses or discloses is stored in a secure environment that is accessed only by persons authorised by 369 Property so as to prevent interference, misuse, loss, unauthorised access, modification, or disclosure.
369 Property holds and stores personal information that it collects in the following locations:
• 369 Property office(s), computer system(s), and third party owned and operated hosting facilities;
• Third party owned cloud-based email providers;
• Third party owned cloud-based customer relationship management and email marketing providers; and
• On electronic devices at our offices and at the premises of our Personnel.
369 Property implements the following technical and organisational security measures in our organisation:
• 369 Property only uses reputable hosting providers to host Personal Information;
• Passwords, other access control procedures and antivirus software in our computer systems;
• Antivirus software; and
• Physical security measures in 369 Property office(s) such as door and window locks and visitor access management, cabinet locks, use of access cards, and alarms.
369 Property may be required to retain the data in accordance with our data retention obligations. 369 Property retains personal information for a minimum period of 3 years in accordance with the Guidelines. If the Personal Information is no longer needed for any purpose, 369 Property will take reasonable steps to destroy or permanently de-identify the Personal Information.
369 Property endeavours to provide a secure environment and use reliable systems but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.
Who do I contact for further information?
369 Property Privacy Officer can assist you with any enquiries you have about the information that we hold about you. They can be contacted on 1300 100 369 from 9.00am to 5.00pm (Australian Eastern Standard Time / AEST), Monday to Friday excluding weekends and public holidays.
You can also contact 369 Property Privacy Officer at:
369 Property
PO Box 885
Indooroopilly Centre QLD 4068
What if I have a complaint or concern?
If you have a complaint or concern you can contact the 369 Property Privacy Officer on 1300 100 369 or write to the Privacy Officer at the address above.
What if 369 Property is unable to resolve my complaint or concern?
If 369 Property is unable to resolve your complaint, or you are unhappy with the outcome, you may refer your complaint to the Australian Information Commissioner. The Australian Information Commissioner can be contacted at the below details:
Office of the Australian Information Commissioner
GPO Box 5288
Sydney NSW 2001
1300 363 992
Monday to Thursday 10 am to 4 pm (AEST/AEDT)
How does this policy change over time?
369 Property may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on 369 Property website and will be effective from the date of posting.
This privacy policy was last updated on 18 November 2024.
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